PACKAGE LOST
Is your package missing? Please contact me by, for example, replying to the shipping confirmation email or filling out the contact form on the webshop. I can have regular packages tracked by PostNL. Letterbox packages and standard letter mail cannot be tracked, though they often turn up later in the week. Is a letterbox package or standard letter mail missing for more than 7 days? Then I will resend your order.
PACKAGE DAMAGED
Has your package been damaged? Please contact me by, for example, replying to the shipping confirmation email with a photo of the damage. If the damage was caused by delivery, I will resend your order.